QualiConnect answers in your company's name, knows who is calling, books the job into the dispatch software you already run, and wakes the right person when it cannot wait until morning. An HVAC company on ServiceTitan has been live on it since spring 2026.
Thirty seconds on the phone will tell you more than this whole page. Interrupt it. Talk over it. Give it a made-up emergency and listen to how it changes gear.
Sandy is our demo agent, configured the way a contractor's front desk would be. It is a demo line, so nothing you say books a real job or reaches a real customer.
The left column is what the caller hears. The right column is everything the system does while they are still talking: the lookup, the priority call, the availability check, the booking, the escalation. Nobody is typing any of it.
Northshore Plumbing and Heating is our demo tenant, a business we made up so we can show you the software without showing you somebody else's customers. The call is scripted. Every step on the right names the component that actually performs it, and a real call of this shape runs just under three minutes, compressed here so you can watch the whole thing.
This is the shape of every day on the phone, whether you take four calls or four hundred.
It answers on the first or second ring, in your company's name, at 9 AM and at 2 AM. There is no queue, no hold music, and no difference between the first caller and the fifth one at the same moment. Overflow during your busiest hour is the same path as a Sunday night.
You choose how it opens, what it is allowed to promise, and what it must never say.
Before it says the second sentence, it has matched the number against your customer records: who they are, the address you serviced, the equipment you put in, what happened last time. A returning customer does not get asked to spell their street name again.
A number it does not know is treated as a new lead and captured as one, with the details you need to call back.
It checks live availability in the system you already run, offers a window it can actually honor, and writes the job in with the notes, the transcript, and a link to the recording. Your software stays the source of truth. Nothing lands in a separate inbox for someone to retype in the morning.
You define what counts as an emergency: no heat, no power, water, a named account, a specific phrase. When one comes in, it does not sit in a queue waiting to be noticed. It starts climbing the ladder below, and it keeps climbing until a human accepts it.
Everything else waits politely for the morning, which is the point.
Not every call is a job. Some are a supplier, a landlord, somebody who wants Eric specifically. It takes the message the way a good receptionist takes a message: who called, what they want, what number to use, how urgent it sounded, and whether they are already a customer.
That message goes out as an email and as a card in your Teams or Slack channel, so it is in front of the person who can act on it instead of on a sticky note.
The portal has every call: who called, how long, the full transcript, the recording, what it booked, what it escalated, and what it could not handle. Filter it, search it, or just read last night's dozen calls in two minutes with your coffee.
Monthly, it rolls up into the numbers you would actually use to judge it: calls answered, jobs booked, minutes used, what it cost.
This is what "wakes the right person" actually means. Here is an emergency call first, and then the ladder it sets off. Each rung fires only if the one before it did not get an answer, and every timing is a number you set, not one we impose.
Most of what QualiConnect does on the phone reaches you as a card or an email, not as a screen you have to remember to open. These are the real renders. Teams is shown here, and the same cards post to Slack.
The product mostly runs without you. The portal is where you go when you want to check on it, listen back to something, or show a number to somebody.
We do not ask you to move your business into our software. QualiConnect writes into yours, and your system stays the record. If yours is not on this list, ask us: the pattern is the same wherever there is an API.
After the first 500 minutes, $1.00 a minute, billed in 15-second increments rounded up per call. Calls that do not connect are not billed. Onboarding from $1,500.
We bill in 15-second increments because rounding every call up to a full minute quietly inflates a bill by a lot on short calls, and most calls are short. You can see the per-call detail in the portal any time.
Call the demo line for thirty seconds. Book fifteen minutes if it is worth a closer look.